What to expect at our
open concept sports medicine facility
Where your well-being is our top priority. Here's a guide to ensure you have a seamless and enjoyable experience.
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attire |Wear comfortable athletic clothing suitable for your session.
We recommend wearing loose fitting clothing that can easily be moved to reach the target treatment areas. For example, for a knee issue, please wear shorts; for a upper back/neck/shoulder treatment, females please wear a regular clipping brassiere or spaghetti strap tank top for easy access and easy reassembly. While in the Normatec Compression, dry athletic gear is appropriate. |
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parking |Although there are spaces directly in front of our facility, please plan to arrive a few minutes early to secure your spot and ensure a stress-free start to your visit. Please be mindful of spaces needing meter payment and time allowance for free spaces.
Pay by Plate parking is Monday through Friday, 8am - 4pm. First 30 minutes is free, but you must still enter your pay by plate on the kiosk or in the Passport Parking app to receive. Download the Passport Parking Pass App to easily and swiftly pay your meter. Additional parking locations:
McKay Parking Lot | only a 3 minute walk to our shop; Ample parking is available; parking zone 1014 East Street | directly across from our facility, in front of the shops and church); parking zone 1015 Wendell Avenue | by Berkshire County Superior Court, the Berkshire Music School, and 413 Salon; parking zone 1015 Allen Street | next to Otto's Kitchen & Comfort; parking zone 1015 West Street | directly in front of District Kitchen & Bar; parking zone 1015 North Street | parking zone 1012; 3 hour limit For more details, please visit DowntownPittsfield.com/park/ |
early arrival |We encourage early arrival to allow time for check-in and wardrobe changes. Our goal is to respect your scheduled appointment time, and arriving a bit early ensures we can start promptly. In rainy or snowy weather, please remove your shoes and place in reception area to limit salt and keep the facility dry.
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facility layout |Our facility features an open concept, creating a dynamic and inclusive environment. However, for those seeking additional privacy, we offer screens that can be easily arranged to tailor the level of openness to your comfort.
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changing room + lockers |Our restroom and lockers are strategically located in the back of the facility, through the powder room door, and to the right, providing a convenient space for changing and securing your personal items during your session.
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expectations |Anticipate a personalized and holistic approach to your sports medicine experience. Our expert team is dedicated to addressing your individual needs and goals, ensuring a comprehensive and effective session.
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cancellation policy |The full service fee will be incurred if a 24-hour notice is not given.
No-shows will be charged for the full session price. Day of service cancellations for illness or emergency must contact the reception team by 9am, or a full service charge will be incurred. If you need to reschedule or cancel your appointment, please contact the reception team by phone or text (413)822-7882 or email us at [email protected]. |
We look forward to welcoming you to our boutique sports medicine facility, where every detail is crafted to enhance your well-being.
If you have any further questions or specific requirements, feel free to reach out to our friendly staff. See you soon!
If you have any further questions or specific requirements, feel free to reach out to our friendly staff. See you soon!
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locationTHE RECOVERY ROOM
32 Bank Row Pittsfield, MA 01201 hoursMonday - Friday | 8 am - 5 pm
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contactFAQsterms + conditions |